Privacy Policy
Last updated: July 2026
1. Who We Are
Leilan Lofts and Property Services Ltd (“we”, “us”, “our”) is a loft conversion specialist based in York, North Yorkshire.
Contact details:
Leilan Lofts and Property Services Ltd
28 Lawnswood Drive,
York YO30 5QL
mobile: 07862 256439
email: info@leilan.co.uk
web: leilan.co.uk
We are the data controller responsible for the personal information collected through this website.
2. Information We Collect
When you contact us or request a quotation, we may collect:
• Your name
• Email address
• Telephone number
• Property address or location details
• Information relating to your loft conversion enquiry
• Any information you choose to provide in your message
We may also collect certain technical information automatically through website analytics, including:
• IP address
• Browser type
• Device information
• Pages visited on our website
• Website usage statistics
3. How We Use Your Information
We use your information to:
• Respond to enquiries
• Provide quotations and consultations
• Arrange site visits
• Deliver our services
• Communicate with you regarding your project
• Improve our website and services
• Meet legal and regulatory obligations
4. Legal Basis for Processing
Under UK GDPR, we process personal data on the following legal bases:
• Legitimate interests – to respond to enquiries and manage our business
• Contract – where processing is necessary to provide services you request
• Legal obligation – where required by law
• Consent – where you have agreed to specific processing activities
5. Google Analytics
Our website uses Google Analytics to help us understand how visitors use our website.
Google Analytics may collect information such as:
• Pages visited
• Time spent on the website
• Device and browser information
• General geographic location
This information is used only to improve our website and services.
Where required, analytics cookies will only be placed after obtaining your consent.
6. Cookies
Cookies are small text files stored on your device.
We use:
• Essential cookies necessary for website functionality
• Analytics cookies to understand website usage
You can control cookies through your browser settings and through our cookie consent banner.
7. How Long We Keep Your Information
We only retain personal information for as long as necessary to:
• Respond to enquiries
• Provide quotations and services
• Meet legal, accounting and tax obligations
• Resolve disputes
When information is no longer required, it will be securely deleted.
8. Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers where necessary, including:
• Website hosting providers
• Website platform providers
• Email service providers
• Professional advisers
• Government authorities where required by law
All third parties are required to protect your information appropriately.
9. Your Rights
Under UK GDPR, you have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request transfer of your data where applicable
• Withdraw consent where processing relies on consent
To exercise any of these rights, please contact us using the details below.
10. Security
We take reasonable technical and organisational measures to protect personal information from
unauthorised access, loss, misuse or disclosure.
11. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Leilan Lofts and Property Services Ltd
28 Lawnswood Drive,
York YO30 5QL
mobile: 07862 256439
email: info@leilan.co.uk
web: leilan.co.uk
12. Complaints
If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner’s Office (ICO).
Website: www.ico.org.uk
Telephone: 0303 123 1113
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and take effect immediately upon publication.
Leilan Lofts and Property Services Ltd
Registered in England and Wales.
Company No. 13459843
Registered Office: 28 Lawnswood Drive, York, England, YO30 5QL